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As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.


But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.


This module features video, text, basic interactivity, and knowledge checks.


If you would like a copy of this course authored in a different format, please email 


Handling Difficult Customer Service Situations

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